Policies

 

Policies

Ponderosa Lodge Policies
Major Holidays & Special Events dates include:   (3 night minimum) (1) Spring Break – March 8-24, 2019: (2) Memorial Day Weekend – May 23-27,2019 ; and (3) Christmas/New Year’s – December 22, 2018 thru January 2, 2019. (call for pricing & availability)
Other Holidays & Special Event Dates include(2 night minimum) (1) Thanksgiving November 21st thru 25th, 2018; (2) Mardi Gras in the Mountains – February 16 thru 21, 2019; (3) Independence Day – July 2 thru 5, 2019; (4) Hot Chili Days & Cool Mountain Nights August 15th thru 17th, 2019; (5) Labor Day Weekend – September 1 thru 3, 2019; (6) Aspencade Weekend – September 28 thru 30, 2019; and (7) Oktoberfest Weekend – October 5 thru 7, 2019 .

Small house trained PETS (Dogs & Cats) are allowed to stay in designated pet rooms for a $15.00 fee per night per pet with a valid credit card on file. 


 

Cancellation Policies

Regular and Reunions:

A deposit of one night’s lodging is required when your reservation is made.  If you need to cancel please do so seven (7) or more days prior to your arrival date in order to receive a refund on you deposit.  For credit card deposit refunds, a 10% non-refundable fee for each transaction will be subtracted from your refund amount.  If you cancel less than 7 days of your scheduled arrival a 20% cancellation fee will be assessed on the total amount of your reservation and will be deducted from your refund amount.  If you cancel less than 48 hours of your arrival a 50% cancellation fee will be assessed on the total reservation amount and will be deducted from you refund amount or charged to your credit card.  If no cancellation is received, the deposit will be forfeited.

Reunion cancellations must be received 30 days prior to your reunion date in order to get a refund on your deposit.  If no cancellation on your reunion reservation is received, the deposit amount will be forfeited.

This is a resort area and we do not give refunds for early departures.

Christmas/Spring Break:

A 50% deposit is required when your reservation is made and the other 50% is due 30 days before arrival for Christmas and Spring Break.  Cancellations must be received thirty (30) days or more before your arrival in order to receive a refund of your deposit or paid in full reservation.  For credit card deposit refunds, a 10% non-refundable fee for each transaction will be subtracted from your refund amount.

If the cancellation is made less than 30 days before scheduled arrival, a 20% cancellation fee will be assessed on the total amount of the reservation.  If reservations are canceled less than 7 days of your scheduled arrival, a 50% cancellation fee will be assessed on the total amount of the reservation.  If the reservation is canceled less than 48 hours of your scheduled arrival no refund will be given unless the room can be rented for all of your reservation.  If a portion of the length of your reservation can be rented, a pro-rated amount in accordance to how many days are rented will be refunded.  If no cancellation is received, the deposit will be forfeited.

This is a resort area and we do not give refunds for early departures.

Memorial Day Weekend:

A 50% deposit is required when your reservation is made for Memorial Weekend and the balance is due approximately 30 days before arrival.  Cancellations must be received thirty (30) days or more before your arrival in order to receive a refund of your reservation.  For credit card deposit refunds, a 10% non-refundable fee for each transaction will be subtracted from your refund amount.  If the reservation is canceled less than 30 days before scheduled arrival, you will lose 20% of the total amount of the reservation.  If the reservation is canceled less than 7 days before scheduled arrival you will lose 50% of the total amount of the reservation.  If the reservation is canceled less than 48 hours of schedules arrival you will lose 100% of the total amount of the reservation.  If no cancellation is received and you do not arrive, 100% of the reservation amount will be forfeited.

This is a resort area and we do not give refunds for early departures.